Shipping policy
Thank you for choosing Memorial Urns. We know how much it matters that your memorial arrives safely and on time. Here's what to expect.
Where We Ship
We currently ship within the United States only. We're not able to ship to Canada or other international addresses at this time.
Shipping Rates
| Shipping method | Order under $125 | Order $125 or more |
|---|---|---|
| Standard Ground | $13.00 | Free |
| 2-Day Expedited | $82.00 | $69.00 |
| Next Day Air (cultured granite urns only) | $100.00 | $100.00 |
| Overnight (all other items) | By quote only | By quote only |
Your shipping cost is shown at checkout before you pay. Order totals are based on the merchandise subtotal.
Next Day Air ($100) shows at checkout when your cart has only cultured granite urns. Order by 12:00 PM Pacific on a business day so the maker can hand it to the carrier that day. Personalized urns ship after you approve the proof. Next Day Air speeds up delivery after the urn ships; it does not shorten processing or engraving time, and we cannot guarantee a delivery date.
Need it overnight? Please email shop@memorial-urns.com with the item(s) you'd like and your ZIP code before you place your order. We'll check with the maker and send you a quote. Overnight delivery isn't available for every item or location.
Processing Time
Most orders are prepared and handed to the carrier within 1–2 business days, unless the product page says otherwise. Processing time is separate from time in transit, and expedited shipping speeds up delivery only after your order ships.
Engraved and personalized items need about 1 extra business day for engraving. When you ask to approve a proof, we usually send it the same day. Engraving begins once you approve it, so a quick reply keeps your order on schedule.
If you need your memorial by a particular date, such as a service or a celebration of life, please tell us before you order. We'll do everything we can to help.
Shipped Directly From Our Makers
Our memorials are made and shipped by several trusted makers across the United States. If your order includes items from more than one maker, they may arrive in separate packages on different days, each with its own tracking number.
Tracking Your Order
When your order ships, we'll email you tracking information. Please allow up to a day for tracking to update after the carrier picks up the package. Delivery dates from the carrier are estimates and can't be guaranteed.
Delays
Weather, holidays, carrier disruptions, or maker backorders can occasionally cause delays. If we learn of a significant delay affecting your order, we'll let you know right away.
Checking Your Address
Please double-check your shipping address at checkout. If you notice a mistake, email shop@memorial-urns.com right away. We can usually fix an address before the order ships, but not once it's on its way.
Damaged, Missing, or Incorrect Deliveries
If your order arrives damaged or isn't what you ordered, please email returns@memorial-urns.com within 7 days of delivery. Include your order number and photos of the item, the packaging, and the shipping label. Please keep all of the packaging. We'll replace the item or refund you, at no cost to you. See our Refund & Return Policy for details.
If tracking shows your package as delivered but you haven't received it, please check with neighbors and around your property, then contact us. We'll work with the carrier to find it.
Returns
For returns, exchanges, and personalized items, please see our Refund & Return Policy.
Contact Us
Memorial Urns
Email: shop@memorial-urns.com
Website: memorial-urns.com